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Customer Service Representative at Breenys Auto Body Shop Limited

Thunder Bay, Ontario, CA

Full-Time
CA$18.00 / Hour
No resume required!
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Who We Are:

Breeny's Auto Body Shop, located in the heart of Thunder Bay, is a full-service collision repair facility known for our dedication to customer satisfaction and high-quality auto body repair. Our team of skilled professionals is committed to providing friendly, professional service to every customer.

What You'll Do:

As a Customer Service Representative, you will be the first point of contact for our customers, greeting them promptly and courteously. Your role will involve listening to customer needs, scheduling appointments, acting as a liaison between customers and our estimators, and ensuring all customer service interactions are conducted with the highest level of professionalism. You will manage customer inquiries, process repair orders, and maintain a clean and welcoming service area.

Who You Are:

You are a customer service enthusiast with a knack for problem-solving and a positive, friendly demeanor. With high-level communication skills and the ability to manage challenging situations gracefully, you're adept at building and maintaining relationships. Your basic computer skills, coupled with a willingness to learn automotive processes, make you a perfect fit for our team.

Minimum Requirements:

  • High-level customer service and communication skills.

  • Ability to resolve difficult customer service situations.

  • Previous experience in sales or customer service preferred.

  • Positive and friendly demeanor.

  • Basic computer skills and knowledge of automotive processes.

  • Committed to a standard Monday to Friday, in office schedule.

Bonus Requirements:

  • Advanced proficiency in MS Office and automotive software like Mitchell 1.

  • Experience in the automotive industry, particularly in auto body or repair services.

  • Proven track record of improving customer satisfaction and retention.