Who We Are (Company & Team): Harbourview Family Health Team is a dynamic and patient-focused healthcare facility located in Thunder Bay. We are committed to providing high-quality, comprehensive medical care to our community. Our team is made up of passionate healthcare professionals dedicated to making a positive impact on the lives of our patients. We offer a supportive and collaborative work environment where every team member's contribution is valued.
What You'll Do: As a Receptionist at our clinic, you will be the first point of contact for our patients. Your role will involve managing telephone calls, scheduling appointments, handling patient inquiries, and maintaining patient records. You will play a crucial role in ensuring the smooth operation of our clinic by providing efficient administrative support to our healthcare professionals. Your responsibilities will also include billing and processing financial transactions, along with maintaining a welcoming and organized reception area.
Who You Are: We are looking for a candidate who is personable, professional, and highly organized. You should have excellent communication skills and a passion for providing outstanding customer service. The ideal candidate will have experience in a healthcare setting and be adept at multitasking in a fast-paced environment. You should be comfortable using healthcare management software and have a keen eye for detail, especially when handling patient records and financial transactions.
High school diploma or equivalent.
At least 2 years of experience in a healthcare setting.
Proficiency in Oscar WELL EMR and Microsoft Outlook.
Knowledge of healthcare management software such as Oceans.
Excellent customer service and communication skills.
Proven ability to handle confidential information with discretion.
COVID-19 vaccination as per regulatory requirements.
Post-secondary education in office administration or a related field.
Experience with medical billing and insurance claims.
Fluency in a second language relevant to our patient community.
Training in WHIMs or other safety protocols.
We encourage interested candidates who meet these requirements to apply. Harbourview Family Health Team is an equal opportunity employer committed to creating a diverse and inclusive workplace.